Terms of Service

Last updated: June 12, 2026

Definitions

In these Terms of Service ("Terms"), the following capitalized terms have the meanings set out below. Additional definitions may appear inline and, where used, carry the same binding effect.

References to documents incorporated by reference bind the parties as fully as if set out in these Terms.

Eligibility

The Platform is a business-to-business tool for commercial Artisans and Sellers. You may register an account only if you (i) are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater; (ii) have full legal capacity to enter into binding contracts; and (iii) are not barred from receiving services under applicable United States, European Union, United Kingdom, or United Nations sanctions and export-control laws.

If you register on behalf of a legal entity, you represent that you are duly authorized to bind that entity, and "you" refers to both you personally and the entity. You must keep your registration data current and complete, including legal name, tax identity, and billing information.

We may, in our discretion, require documentary verification of identity, business registration, tax status, or beneficial ownership before activating an account or releasing a payout, and we may suspend access pending completion of such verification.

Role of ArtizIQ

ArtizIQ operates a technology Platform that connects Artisans and Sellers and orchestrates the workflow of publishing, receiving, and fulfilling Orders. ArtizIQ is not a marketplace for End Consumers. We do not display Blanks to the public, we do not take End-Consumer payments, and End Consumers do not create accounts with us.

Two distinct payment layers. ArtizIQ operates on two clearly separated payment layers. At the consumer layer, all payments from End Consumers are collected by the Seller's Sales Channel (for example Etsy, Shopify, Amazon, or TikTok Shop) and the Seller's own payment processor; ArtizIQ is not the merchant of record for those transactions and does not collect, hold, or disburse End-Consumer funds. At the business-to-business layer between Seller and Artisan, ArtizIQ acts as a limited payment collection and facilitation agent: it orchestrates Seller-to-Artisan production payments through a licensed payment infrastructure provider, controls the payout schedule, and maintains the associated ledger. ArtizIQ is not a party to the Seller-Artisan production service contract; it solely facilitates settlement on behalf of the Artisan in exchange for a service fee.

ArtizIQ is not the merchant of record for sales to End Consumers. The merchant of record for each End-Consumer transaction is the Seller whose Sales Channel the transaction originated on, subject to that channel's own terms. ArtizIQ does not set End-Consumer prices, does not issue End-Consumer invoices, and does not handle End-Consumer refunds directly; those responsibilities rest with the Seller and, where applicable, the Artisan.

Seller-Artisan contract formed directly. All production services are provided directly by the Artisan to the Seller. The Artisan is an independent service provider, not an employee, partner, or agent of ArtizIQ. The contract for production services is formed solely between the Seller and the Artisan. ArtizIQ is not a party to any contract of sale between a Seller and an End Consumer, nor to the contract of manufacture between a Seller and an Artisan for any individual Order. The Platform facilitates those contracts but does not assume their obligations. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between ArtizIQ and any User.

Artisan Obligations

As an Artisan you represent and warrant that you are the lawful producer, distributor, or authorized reseller of every Blank you publish, and that each Blank (i) is genuine and accurately described; (ii) is safe for its ordinary intended use; (iii) complies with all applicable product-safety, labeling, electrical, textile, food-contact, and toy regulations in every jurisdiction where you accept Orders; and (iv) does not infringe the intellectual-property rights of any third party.

You are solely responsible for (a) maintaining stock consistent with the inventory you declare on the Platform, (b) accepting, producing, and shipping Orders within the lead time you have published for each variant, (c) providing accurate tracking data, (d) honoring defect, damage, and misprint replacements under Schedule A, and (e) remitting any sales tax, VAT, customs duty, or environmental fee payable by you as producer or shipper.

You must not transact with Sellers outside the Platform for Orders that originated on the Platform, solicit a Seller's End Consumers, or include marketing inserts, business cards, flyers, third-party promotional material, or any return labels, shipping documentation, or packaging that identifies the Artisan directly to the End Consumer, in shipments unless the Seller has expressly authorized it in writing. See also confidentiality and anonymization below.

Seller Obligations

As a Seller you represent and warrant that (i) you own or are authorized to operate each Sales Channel you connect; (ii) you will accurately publish Artisan-supplied product data, variants, and images without misleading modification; (iii) you will honor the Artisan's published lead times in your customer-facing shipping estimates; and (iv) you comply with the terms of service of every Sales Channel you use.

You are the merchant of record to your End Consumers. You are responsible for (a) End-Consumer invoicing and receipts; (b) End-Consumer communications, complaints, and returns; (c) consumer-rights disclosures required in the End Consumer's jurisdiction, including EU statutory withdrawal rights and distance-selling information; (d) collecting and remitting any sales tax, VAT, or GST on the consumer-facing transaction; and (e) your own Sales Channel fees, payment-processor fees, and chargebacks.

You may not reverse-engineer, scrape, or bulk-export Artisan identities, production locations, or pricing data from the Platform. You may not contact an Artisan outside the Platform or attempt to identify, solicit, or contract directly with an Artisan whose Blanks you publish, except through Platform-provided messaging. This prohibition expressly includes sample orders, prototype orders, and test orders routed through or initiated on the Platform. Breach of this clause triggers liquidated damages as set forth in Schedule A.

Guaranteed Stock

Artisans may designate selected Blanks or variants as "Guaranteed Stock," which requires the Artisan to hold a minimum committed quantity available for Seller-generated Orders and to accept stricter fulfillment and penalty terms in exchange for Platform-wide promotion and priority placement. Guaranteed Stock participation is optional and is governed by the separate Guaranteed-Stock Agreement, which is incorporated by reference into these Terms.

Where the Guaranteed-Stock Agreement conflicts with these Terms on matters specific to guaranteed inventory (stock thresholds, stockout penalties, promotional rights), the Guaranteed-Stock Agreement controls. On all other matters these Terms control.

Inventory Sync

When a Seller publishes a Blank to a Sales Channel, the Platform may push stock levels, variant changes, and price updates to that Sales Channel on an automated basis. Both Artisan and Seller acknowledge that (i) third-party Sales Channel APIs experience latency, rate limits, and outages outside ArtizIQ's control; (ii) brief mismatches between Platform and Sales Channel inventory are normal; and (iii) ArtizIQ is not liable for oversells, canceled Orders, or Sales Channel penalties arising from such mismatches, provided the Platform attempted the sync in good faith.

The allocation of risk, retry behavior, and override permissions between Artisan and Seller is governed by the separate Inventory-Sync Agreement, which is incorporated by reference.

Artisan vacation mode. When an Artisan enters vacation mode on the Platform, Platform-connected listings for that Artisan's Blanks are automatically deactivated on each Seller's Sales Channel, subject to the Seller's individual listing-management preferences. If a Seller has disabled this automatic deactivation in its account settings, or manually re-activates a listing while the Artisan remains on vacation mode, the Seller unconditionally assumes full responsibility for any Orders placed against that listing, including fulfillment delays, stockouts, cancellations, chargebacks, End-Consumer complaints, and Sales Channel penalties. ArtizIQ and the Artisan shall have no liability for Orders originating from such Seller-overridden listings.

Modification Rules

Each Artisan may specify, per Blank, whether a Seller is permitted to modify title, description, images, pricing, variants, or other listing elements before publishing on a Sales Channel. Permitted and prohibited modifications, as well as the consequences of unauthorized modification, are set forth in the Modification Rules Addendum, which is incorporated by reference.

Sellers acknowledge that unauthorized modification may constitute a violation of the Artisan's moral rights and intellectual-property rights and is grounds for immediate suspension of the affected Listings and, in repeated cases, the Seller account.

Fees, Refunds & Cancellations

Platform fees. ArtizIQ charges Artisans and Sellers the fees set forth in Schedule A. Fees may include subscription fees, per-Order service fees, payout transfer fees, and penalties. Fees are exclusive of applicable taxes and are non-refundable except as expressly stated in these Terms or required by mandatory law.

Commission base. Platform commission is calculated on the sum of the net product price and the shipping charges invoiced to the Seller for each fulfilled Order, and excludes taxes, duties, customs fees, carrier surcharges billed directly by Sales Channels, and any post-sale adjustments or credits. Commission rates, subscription tiers, and all other fee amounts are set forth in Schedule A. Commission rates may vary by the Seller's subscription plan; the Buyer's membership status has no effect on commission calculations.

Platform fee refunds. Subscription fees are billed in advance for a fixed billing period and are not prorated on cancellation, except that if we materially reduce functionality in a manner adverse to you and you cancel within thirty (30) days of the change, you may request a pro-rated refund of the unused portion. Per-Order service fees are refunded only when the underlying Order is canceled before production begins.

End-Consumer refunds. Because ArtizIQ is not the merchant of record for End-Consumer sales, ArtizIQ does not issue refunds to End Consumers. End-Consumer refund requests are handled by the Seller whose Sales Channel the sale occurred on, subject to that Sales Channel's policy and applicable consumer law. Where the Artisan is at fault (defect, misprint, non-shipment, damage in the Artisan's packaging), the Artisan reimburses the Seller for the cost of goods and shipping as set forth in Schedule A. Where the Seller is at fault (wrong design supplied, pricing error, missed customization), the Seller bears the loss.

Order cancellations and production finality. Sellers may cancel an unprocessed Order at no charge until the Artisan has begun production. Once production has commenced on an Order, the Order is binding and final. The Order cannot be cancelled, modified, or altered in respect of design, content, print area, variants, or any other production element by any party — Seller, End Consumer, or Artisan — regardless of shipment status. The only exceptions are (i) an ArtizIQ-approved Force Majeure claim under the Guaranteed-Stock Agreement, or (ii) an Artisan-confirmed production error documented through the Platform's dispute workflow. An Artisan who refuses to complete production of an accepted Order for any other reason, including shipping-cost variance or supplier-side cost changes, commits a Non-Fulfillment Event subject to the consequences set forth in Schedule A and the Shipping Costs section.

Chargebacks. Chargebacks on the Sales Channel are the Seller's responsibility. Where a chargeback arises from Artisan fault, the Artisan reimburses the Seller as above. ArtizIQ may debit chargeback amounts from future payouts of the party at fault.

Payments & Payouts

End-Consumer payments are collected by the Seller's Sales Channel and the Seller's own payment processor, not by ArtizIQ. For Seller-to-Artisan production payments, ArtizIQ acts as a limited payment collection and facilitation agent on behalf of the Artisan. Funds transferred by the Seller are received by a licensed payment infrastructure provider on the Artisan's behalf, are deemed payments made directly to the Artisan, and are released to the Artisan's connected payout account fourteen (14) days after carrier-confirmed delivery of the Order, subject to the chargeback, dispute, verification, and reserve holds described below. ArtizIQ earns a service fee for facilitating this flow; that fee is independent of the underlying service agreement between the Seller and the Artisan.

ArtizIQ is not the merchant of record for any Seller-to-Artisan production payment. It does not sell production services, does not employ Artisans, and does not assume creditor, debtor, principal, or guarantor status for any such payment. Its role is strictly that of a limited agent acting on the Artisan's behalf for collection and settlement, in return for a service fee.

United States tax positioning. For United States tax reporting purposes, Artisans are independent payees. ArtizIQ does not issue Form 1099-K for Seller-to-Artisan production payments, as such payments are not consumer-facing transactions processed through a third-party settlement organization under 26 U.S.C. § 6050W. Payouts to Artisans are issued under a Self-Billing Agreement that the Artisan accepts at onboarding; acceptance is a precondition for payout eligibility.

To receive payouts, the Artisan must complete the third-party provider's onboarding, including identity, business, and beneficial-ownership verification. ArtizIQ may withhold or delay payouts where (i) onboarding is incomplete; (ii) verification flags are unresolved; (iii) an Order is in dispute; (iv) a chargeback, refund, or fraud signal is open; (v) we reasonably suspect a breach of these Terms; or (vi) applicable law requires withholding (for example, tax).

We may set off amounts owed by you to ArtizIQ, to a Seller, or to an Artisan against amounts we otherwise hold for your account. Payout currencies, minimum payout thresholds, rolling reserves, and transfer fees are listed in Schedule A.

Shipping Costs

The shipping rate an Artisan publishes on the Platform is a binding commitment. Any difference between that published rate and the actual carrier cost at the time a shipping label is purchased is borne solely by the Artisan. Such differences are never passed to the Seller, never charged to the End Consumer, and are never absorbed by ArtizIQ.

This allocation reflects the fact that the Artisan controls the package dimensions, weight, carrier selection, and rate configuration used to produce the published quote. Fluctuations in carrier pricing, fuel surcharges, dimensional-weight adjustments, and zone recalculations are part of the Artisan's normal business risk.

The specific consequences of failing to fulfill an accepted Order on shipping-cost grounds (including warning, fees, and account termination thresholds) are still being finalised and will be published in Schedule A and an amendment to these Terms.

Content Moderation

ArtizIQ operates an automated and human-assisted moderation pipeline on User Content. Photos, videos, designs, and text fields are screened for malware, duplicates, prohibited imagery, and violations of applicable law and our Intellectual Property Policy.

Moderation is fail-closed: where an automated service returns an error we cannot resolve, the affected content is queued for manual review rather than auto-approved. Content may be flagged as approved, pending moderation, under review, or rejected. We may refuse, delay, watermark, or remove any User Content at our discretion, without liability.

You must not upload content that is unlawful, infringing, deceptive, sexually exploitative, hateful, violent, or that depicts real persons without their consent. Repeat infringers will be terminated. Notices of alleged intellectual-property infringement are handled under the procedures in our Intellectual Property Policy.

Personalization Terms

This section applies to every Seller Listing on which personalization is enabled — whether the Buyer submits free-form text, uploaded imagery, or both. A current, user-scope acceptance of these Personalization Terms is required before the Platform will persist a Listing with personalization enabled; the acceptance record is stored against the Seller's user account with a timestamp and a version tag ("Personalization Terms Version"). When ArtizIQ updates this section, the version tag is incremented and every Seller's stored acceptance is invalidated; a fresh acknowledgement is collected on the next relevant save.

Seller Responsibility for Submitted Content

The Seller is responsible for reviewing and approving every Buyer-submitted personalization on their Listings prior to releasing the Order for production. Buyer-submitted content must comply with applicable laws and ArtizIQ's policies, including but not limited to this Agreement, the Intellectual Property Policy, and the Content Moderation section of these Terms. Where a Listing accepts Seller- or Buyer-uploaded designs, the Seller shall transmit the production-ready files to ArtizIQ through the in-Platform order communication system; direct artisan contact is not permitted and is blocked by the Platform's anonymization design.

Intellectual Property Warranties

By enabling personalization on a Listing the Seller represents and warrants that the Seller owns, or has obtained all licenses necessary to use, every element of content submitted or uploaded under that Listing. Content that infringes a third party's trademark, copyright, right of publicity, or other intellectual-property right — including but not limited to brand logos, cartoon characters, athletes, musicians, film/television properties, and sports-team marks — is prohibited. ArtizIQ and the fulfilling Artisan may each independently reject or cancel Orders involving prohibited content, at their sole discretion and without liability.

Prohibited Content and Indemnification

Unlawful, offensive, or regulated content is not accepted under any Listing. The Seller shall defend, indemnify, and hold harmless ArtizIQ, its affiliates, officers, employees, and Artisans from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to content the Seller approved, submitted, or failed to review before release to production.

Privity of Contract and Marketplace Refunds

The Seller's relationship with the End Consumer is governed by the applicable Sales Channel's terms. ArtizIQ and the Artisan have no direct contractual relationship with the End Consumer. ArtizIQ does not refund End Consumers, process returns, or handle marketplace disputes on a Seller's behalf under any circumstances; any refund, dispute, or chargeback remains the Seller's sole financial obligation on the relevant Sales Channel, including when the Order is cancelled because content was missing, invalid, rejected by the Platform or the Artisan, or otherwise non-producible. ArtizIQ does not operate Seller payouts; Seller revenue is collected by the Seller directly from the Sales Channel, and nothing in these Terms creates a payable of ArtizIQ to the Seller.

Artisan In-Progress Cancellation

If the Artisan has already begun producing an Order at the moment the Seller cancels (or where production is blocked by Seller-submitted content and the Artisan has already incurred time or material cost), the Seller remains liable to the Artisan for the reasonable time and materials actually used up to that point. The Platform surfaces the exact amount on the Order cancellation screen and requires the Seller's confirmation before the cancellation is finalized. Sums payable under this subsection are billed under the Artisan-pricing rules set out in Fees, Refunds & Cancellations and Schedule A as they evolve.

Non-Returnability of Personalized Goods

Personalized items produced pursuant to a Listing are treated as final sale under applicable consumer-protection law (including Article 16(c) of Directive 2011/83/EU for EU consumers), to the full extent permitted by applicable law. This does not displace the End Consumer's statutory rights where the product is defective or does not conform to the Listing description; such warranty claims remain between Seller and End Consumer on the Sales Channel.

Personal Data

Personalization inputs provided by End Consumers may include personal data (for example, names, dates, dedications). For such data, the Seller is the controller and ArtizIQ is a processor acting solely on the Seller's documented instructions for the purpose of Order fulfillment, subject to the Data Processing Agreement. The Artisan is a downstream processor engaged by the Seller through the Platform.

Intellectual Property & License

You retain all right, title, and interest in User Content you upload. By uploading User Content you grant ArtizIQ a worldwide, non-exclusive, royalty-free, sublicensable license to host, reproduce, adapt (for technical formatting and variant rendering), transmit, and display that content solely to operate the Platform, enable connected Sales Channels, fulfill Orders, and provide support. This license terminates when the User Content is deleted from the Platform, except for copies retained in backups, audit logs, or as otherwise required by law or these Terms.

You also grant the counterparty User (Artisan-to-Seller or Seller-to-Artisan) the license necessary to perform their role — for example, a Seller's right to publish an Artisan's Blank images on the Seller's Sales Channel, or an Artisan's right to apply a Seller-supplied design to a physical product. The scope of these role-based licenses is defined by the Blank's publication settings and the Modification Rules Addendum.

The Platform, including its software, trademarks, logos, user interface, database structure, and documentation, is owned by ArtizIQ and its licensors. No rights are granted to you except the limited, revocable, non-transferable right to access and use the Platform per these Terms.

Confidentiality & Artisan Anonymization

Each party will treat as confidential any non-public business, technical, financial, or personal information disclosed by the other party or by ArtizIQ through the Platform, and will use it solely to perform these Terms. Confidentiality survives termination for three (3) years, except for trade secrets, which are protected indefinitely.

Artisan anonymization. The Platform anonymizes Artisan identity with respect to Sellers: Sellers see an Artisan only by pseudonymous handle, shop name, or other indirect identifiers. Sellers must not attempt, by technical, social, or commercial means, to identify the real name, company name, shipping origin, or contact information of any Artisan supplying their Listings, and must not use any such information that is inadvertently disclosed. Artisans must not include personal, company, or contact identifiers in product imagery, packaging, or inserts that would reach a Seller or End Consumer, except as expressly permitted by the Seller. Artisan identity must also be absent from any return labels and carrier documentation; the Artisan shall use the ArtizIQ-provided return-routing system for all End-Consumer returns.

Breach of this clause entitles the non-breaching party to injunctive relief and liquidated damages as set forth in Schedule A, in addition to any other remedy available at law.

Termination & Suspension

Either party may terminate these Terms for convenience on thirty (30) days' written notice through the Platform, subject to completion of any Orders already in production. ArtizIQ may suspend or terminate your account immediately on written notice where (i) you materially breach these Terms and fail to cure within ten (10) days of notice, where the breach is curable; (ii) you become insolvent, file for bankruptcy, or cease operations; (iii) we reasonably believe your continued use exposes ArtizIQ, other Users, or End Consumers to legal, safety, fraud, or reputational risk; or (iv) a Sales Channel, payment provider, bank, or regulator directs us to do so.

On termination, (a) outstanding fees become immediately due; (b) your access to the Platform and APIs ends; (c) pending Orders will be completed, canceled, or reassigned at our reasonable discretion to minimize harm to End Consumers and the counterparty User; (d) payouts may be held for up to one hundred eighty (180) days to cover potential chargebacks, refunds, and penalties. Sections that by their nature survive termination — including Confidentiality, Fees & Refunds (for amounts accrued), IP License (for retained backups), Disclaimers, Indemnification, and Governing Law — survive.

Disclaimers & Limitation of Liability

The Platform is provided "as is" and "as available." To the maximum extent permitted by law, ArtizIQ disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and availability. We do not warrant that the Platform will be uninterrupted, error-free, secure against every threat, or compatible with every Sales Channel API version.

ArtizIQ is not liable for the acts or omissions of Artisans, Sellers, End Consumers, Sales Channels, payment processors, carriers, or any other third party. We are not liable for product defects, shipping delays, customs issues, tax errors, or consumer disputes arising from transactions between Sellers and End Consumers.

To the maximum extent permitted by law, ArtizIQ's aggregate liability to you under or in connection with these Terms — whether in contract, tort (including negligence), statute, or otherwise — is limited to the fees paid by you to ArtizIQ in the twelve (12) months immediately preceding the event giving rise to the claim. ArtizIQ is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility.

Nothing in this section excludes liability that cannot be excluded by law, including liability for death, personal injury caused by our negligence, fraud, or gross misconduct, or the statutory rights of consumers.

Indemnification

You will defend, indemnify, and hold harmless ArtizIQ, its affiliates, officers, directors, employees, and agents from and against any third-party claim, demand, investigation, fine, or proceeding, and any resulting damages, judgments, settlements, and reasonable legal fees, arising out of or relating to (i) your User Content; (ii) your Blanks, Listings, or Orders; (iii) your breach of these Terms, of any incorporated document, or of applicable law; (iv) your interaction with an End Consumer or a Sales Channel; (v) your tax, product-safety, labeling, or consumer-rights obligations; or (vi) any claim by an Artisan, Seller, or End Consumer that would not have arisen but for your act or omission.

ArtizIQ will notify you promptly of a covered claim, give you reasonable control of the defense (with counsel acceptable to us) and settlement (provided the settlement includes a full release of ArtizIQ and admits no fault on our part), and reasonably cooperate at your expense.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas and the federal laws of the United States, excluding their conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The state and federal courts located in Harris County, Texas, United States have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

EU consumer carve-out. Where you are a consumer habitually resident in the European Union or the United Kingdom and mandatory consumer-protection law of your country of residence grants you rights that these Terms would otherwise restrict, those rights prevail, and you may bring proceedings in the courts of your country of residence. Nothing in these Terms deprives a consumer of the protection of non-derogable provisions of the law of their habitual residence.

Before filing suit, the parties will attempt in good faith to resolve disputes through the Platform's support channel for at least thirty (30) days. This clause does not prevent either party from seeking interim or injunctive relief in any court of competent jurisdiction.

Changes to These Terms

We may update these Terms from time to time to reflect changes in law, the Platform, or our business. We will post the revised Terms at this URL and, for material changes, send a notice to the email address on your account at least thirty (30) days before the change takes effect. Changes required to comply with law may take effect immediately. Your continued use of the Platform after the effective date constitutes acceptance. If you do not accept the change, your sole remedy is to terminate your account under the Termination section before the effective date.

Contact

For questions, notices, and legal service related to these Terms, contact ArtizIQ at legal@artiziq.com. For intellectual-property notices, follow the procedure in the Intellectual Property Policy. For security reports, see Security. For privacy matters, see Privacy Policy.

ArtizIQ LLC
3006 Cherry Mill Ct
Houston, Texas 77059
Email: admin@artiziq.com
Phone: +1 (832) 556-9322